Customer Support

We're here to help with purchases, deliveries, accounts, and technical issues. Most requests are answered within 24-48 hours.

Contact us

Having a problem with a purchase? Contact us first

If anything went wrong with a store purchase - the item didn't arrive, you were charged twice, you entered the wrong username - please contact support before filing a payment dispute with your bank or payment provider. We keep a full order and delivery record for every purchase, and genuine issues are almost always resolved within a day or two: we complete the delivery, fix the account, or refund you per our Refund Policy.

Payment disputes take weeks and freeze the transaction on both sides. Note that chargebacks filed on correctly delivered purchases may lead to suspension of the associated game account (see our Terms of Service).

What to include in your message

  • Your in-game username
  • For purchase issues: approximate date, amount, and your order/receipt reference from the payment confirmation email
  • A short description of the problem (screenshots help)

What we can help with

  • Store purchases: missing deliveries, refunds, wrong-username corrections
  • Account issues: login problems, security concerns
  • Technical issues: client, launcher, and web-client troubleshooting
  • Anything else - if in doubt, just ask