Refund Policy

Last updated: 30 July 2026

This policy applies to all purchases made in the GhettoScape store. All store products are digital in-game items delivered to your game account (see our Terms of Service).

Delivered items - final sale

Once a virtual item has been successfully delivered to the game account specified at checkout, the sale is final and the purchase is not eligible for a refund. This is standard for digital goods, which cannot be "returned" once delivered.

Undelivered purchases - 14-day window

If your purchase is not delivered to your account, contact us within 14 days of the purchase date and we will, at your choice:

  • complete the delivery to your account, or
  • issue a full refund to your original payment method.

Incorrect username at checkout

Items are delivered to the username entered at checkout. If you entered the wrong username, contact support as soon as possible - if the items have not yet been claimed on the other account, we will do our best to redirect the delivery.

How to request a refund

Contact us through either channel:

Include your game username, the approximate purchase date and amount, and your order/receipt reference (from your payment confirmation email). We respond to most requests within 24-48 hours. Approved refunds are returned to the original payment method; depending on your bank, this typically takes 5-10 business days to appear.

Chargebacks

Please contact support before opening a payment dispute - genuine issues are almost always resolved faster this way. Chargebacks filed on purchases that were correctly delivered may result in suspension of the associated game account until the dispute is resolved.